-Email all your friends and ask them if they can recommend an inexpensive graphic designer you can hire to build an ad. If you’re reading this site, chances are you know someone who knows someone.
-Post something about it on Twitter, Facebook, or whatever social networking sites you use.
-Try Craigslist. You can find anything on there.
-If you are trying to track orders, sales, or signups, be sure to set up Goal Tracking as part of the installation process so you can see how many “actions” you got.
OK, SO YOU RAN AN AD, AND YOU HAVE SOME NUMBERS. WHAT DO THEY MEAN?
How should I know?? (Sorry, I’ve just always wanted to say that in a client meeting.) Once you’ve run your test and gathered the data, you should be able to assess your results by considering the following (warning, more jargon below):
1. Your Conversion Rate: This rate tells you what percentage of the people who actually clicked on your ad and did the thing you wanted them to do. It’s one of the most important pieces of data you’ll get.
2. Your ROI (Return on Investment): This is one of the other most important pieces of data you will use to assess your results. It’s calculated by dividing the amount of money you made (if you can’t track the total number, you can estimate it based on your average order value), by the amount of money you spent. If the resulting number is less than one (negative ROI), you lost money. If it’s one (flat ROI), you broke even. If it’s greater than one (positive ROI), you made money.
Some questions to ask yourself when reviewing the results:
- Did my ad successfully attract clicks? Look at your CTR, think about what sites you advertised on, when you advertised, and what your ad looked like.
- Did the clicks turn into actions? This is your conversion rate. Think about this: does the Destination URL keep the promise that your ad makes? Did your ad even make a promise? If not, what did you expect people to do once they clicked on your site? Did you have a CTA? Remember to give your customers a clear and simple path to get where you want them to go.
A good amount of data to evaluate your campaign is:
- At least 100-200 clicks on your ad, depending on how much your action costs the customer (really expensive products may take much more to generate a sale, filling in an email address doesn’t cost much and should take fewer clicks)
- At least a few hundred thousand impressions to make sure you have enough data to judge the CTR performance of an ad. One note: Google Analytics won’t tell you how many Impressions your ad got, just how many clicks (and hopefully actions). You’ll have to get the number of Impressions from the publisher you bought the ad from. Anyone who’s willing to take your money for an ad should be able to tell you (or show you) how many Impressions your ad got. Smaller blogs may just need to give you their pageviews for the time period you were advertising. Assuming you’re not paying too much for the ad, that’s usually fine.
- One caveat: that these data “sample sizes” are more for small businesses just starting out with their very first ads running on smaller sites. Experienced online advertisers often want a lot more impressions and clicks before drawing any conclusions.
WHAT CAN YOU DO IF YOUR NUMBER AREN’T SO HOT?
Quite a lot, really. You can change where you advertise, what size ads you run, where your ads go on the page, the ad itself, the offer, the destination URL, the content on the page the destination URL leads to, the layout of the page the destination URL leads to, the CTA, and a lot more. Small changes in any one of these factors can make a big difference in your conversion rate, which can dramatically impact your ROI. Experiment with changes in all of the above. You’ll never know what the key factor is until you’ve tried everything.
QUESTIONS NOT TO WORRY ABOUT SO MUCH AT FIRST
- How much should I spend? - There are enough sites and options out there that you can basically spend as much as you want. Just start with a figure you’re personally comfortable with the idea of investing. And don’t kid yourself; online advertising is an active investment, and one that involves time and effort as well as money. And whenever you invest in something, there’s always an element of risk involved. Mentally prepare for the possibility that you could lose some money the first few campaigns you run. Remember that along with the risk comes the potential for great success. Commit to reviewing the results, continually making changes and experimenting with new approaches. After awhile, you will begin to figure out works for your business. You should be looking for the right combination of ad design (also called “creative”), sites to advertise on, offers to promote, and the pages to which you direct your ads. The best online marketers view advertising as an ongoing testing and learning process.
- How are all of my competitor’s ads doing compared to mine? In the words of the fake Joy Behar from SNL, “So what? Who cares?” Honestly, how will that information help you? It won’t. Like exercise, the concept of “personal best” is highly useful. So use it. Strive to beat YOUR last campaign, not theirs.
- How often should I look at my data? Pay attention, but unless you’re a full time marketer, try not to get obsessed. When you’re just starting out, I’d say check your data every week or so, and don’t make changes to your campaign more than once a week.
- What should my Conversion Rate be? As frustrating as it is to hear, there’s really no right answer other that, whatever it needs to be in order for your campaign to have a positive ROI. Again, think personal best, and keep plugging away. At first, the number you should be most concerned about is your overall ROI. If you’ve run several ad campaigns, carefully reviewed the data and considered all the factors listed above, and you’re still just breaking even or losing money after a few campaigns – it might be time to consider the possibility that there’s a larger issue with your website. Could it also be your products or your prices? Of course, but from what I’ve seen, the website your customer ends up on is one of the key factors in any successful online advertising campaign. [On that note, on behalf of all marketers, I’d like to publicly request that Grace have someone write a Biz Lady column on website design and user experience for small businesses. You’re welcome, Grace! AC]
I wish I could say that was all you needed to know about online advertising, but as the title of this post says, these are just the basics. There are many, many more things to learn about and consider, but even having the basics down will but you WAY AHEAD of most of the competition.



